KP
Keagan P
1 reviews | Active since Oct 2013
10 Jun 2015, 14:03
MTN not cancelling my contract
I requested that my MTN contract be cancelled on the 5th of May 2015 and to this day it still has not been done yet. The Referance number is ***. I was told that it will take 2 days. MTN are still taking my money and when i phone in they say they cannot help me as the department is on strike. It is not my problem if MTN cannot handle it's staff. I am now paying for 2 contracts because i took out another contract with a different service provider to port over. I want my money refunded and the contract cancelled as i requested. I want feedback on this matter or i will be taking it to my lawyer as i have recorded the telephonic conversations.
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MTN South Africa's replyOfficial
12 Jun 2015, 15:15Hello Keaganp,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Retentions deparment for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Retentions deparment for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply12 Jun 2015, 15:15
Official
Hello Keaganp,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Retentions deparment for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Retentions deparment for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***