1 reviews | Active since Oct 2016
MTN not cancelling my contract
<p>After my contract has expired I have tried to cancel my MTN contract. I called the customer care line (no direct option to cancellation), I spoke to a consultant and she said she will email the cancellation department and they will call me.</p> <p>I have also tried emailing MTN to cancel but no reply. </p> <p>I have waited over a week and still has not received any call or reply.</p> <p> </p> <p>MTN deliver poor service and makes is almost impossible to cancel.</p> <p>I will never go back to MTN!!</p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the permanent SIM deactivation of the number was set on 2016-10-12 but it was cancelled by the system on 2016-10-17 due the account being in arrears. Kindly note that a debit order of R978.30 (including vat) will go off on 2016-10-31 to settle the areas, we have requested assistance from the retentions department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the permanent SIM deactivation of the number was set on 2016-10-12 but it was cancelled by the system on 2016-10-17 due the account being in arrears. Kindly note that a debit order of R978.30 (including vat) will go off on 2016-10-31 to settle the areas, we have requested assistance from the retentions department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***