1 reviews | Active since Oct 2015
MTN NOT CANCELLING CONTRACT
WE HAD TIME TO CANCEL CONTRACT BEFORE 05/08/2015,WE SPOKE TO CONSULTANT HE TOLD US WILL CANCEL AND SEND RELEVANT EMAILS TO CONFIRM NEVER DID,THIS WAS ON 03/08/2015,WE THEN SPOKE TO NAMTHAMSO CALL REF ***,SHE CONFIRMS IT HASNT BEEN CANCELLED,SHE WILL SEND TO CANCELLATIONS AND CC US IN EMAIL NEVER DID,MTN THEN DEDUCTS R1457.40 FROM OUR ACCOUNT 02/09/15AFTER WE WHERE TOLD NO MONEY WAS GONNA BE DEUCTED,WE SPOKE TO AZIWE CALL REF *** ,REPEATED THE WHOLE THING TO CANCEL AND MAKE NUMBERS PRE PAID,AZIWE CONFIRMS EMAILS NOT SEND TO CANCEL,ON 01/10/2015<br> MTN AGAIN TAKES R920.00 FROM OUR ACCOUNT WHY AFTER WE BEEN TRYING TO CANCEL, SPOKE TO EMANUEL NCHOE CALL REF *** HE THEN TOLD US CONTRACT CANCELLED BUT HASNT SEND CONFIRMATION VIA EMAIL TO CONFIRM,WE DEMAND OUR MONEY BACK THAT WAS DEDUCTED AS THE FAULT LIES WITH THE PEOPLE AT MTN NOT DOING THERE WORK PLEASE CONTACT *** MARITSA AS THE CONTRACT IS ON HER NAME
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the contracts has been converted to pre-paid. The contracts expires 5-8-2015 and has been converted to pre-paid 29-9-2015.
We do pick up that the SIM cards has been used for internet usage after you have called in on the 3-8-2015 to cancel the lines. The account will be credited for the subscription fee only for both lines for the September invoices.
The billing is from the 13-8-2015 until the 13-9-2015 and the billing for the August invoices is from 13-7-2015 until 13-8-2015.
Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the contracts has been converted to pre-paid. The contracts expires 5-8-2015 and has been converted to pre-paid 29-9-2015.
We do pick up that the SIM cards has been used for internet usage after you have called in on the 3-8-2015 to cancel the lines. The account will be credited for the subscription fee only for both lines for the September invoices.
The billing is from the 13-8-2015 until the 13-9-2015 and the billing for the August invoices is from 13-7-2015 until 13-8-2015.
Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***