HM
Hugo M
1 reviews | Active since Aug 2011
03 Dec 2015, 12:24
MTN not cancelling contract.
MTN has failed to cancel my contract although my wife (the account holder) called MTN on 2 occasions in October and September. They took the debit order in November although we cancelled in in October and then she called again, but again the debit order went off!!!<br> <br> The contract was cancelled and this is clearly an unauthorised debit order.<br> <br> We demand a refund of 2 months fees immediatly.
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MTN South Africa's replyOfficial
03 Dec 2015, 18:50Hello hugomoolman,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cell number *** has expired 3-11-2015. The October charge is still valid due to the contract only expired 3-11-2015. MTN have not billed the account for the November month.
The account will only be credited for October month and not 2 months. Prepaid migration can only be done a day after the contract has expired.
The system billed the account in arrears due to the invoice date the 20th.
Credit for October month has been passed and will reflect on the account in 10 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cell number *** has expired 3-11-2015. The October charge is still valid due to the contract only expired 3-11-2015. MTN have not billed the account for the November month.
The account will only be credited for October month and not 2 months. Prepaid migration can only be done a day after the contract has expired.
The system billed the account in arrears due to the invoice date the 20th.
Credit for October month has been passed and will reflect on the account in 10 working days.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply03 Dec 2015, 18:50
Official
Hello hugomoolman,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cell number *** has expired 3-11-2015. The October charge is still valid due to the contract only expired 3-11-2015. MTN have not billed the account for the November month.
The account will only be credited for October month and not 2 months. Prepaid migration can only be done a day after the contract has expired.
The system billed the account in arrears due to the invoice date the 20th.
Credit for October month has been passed and will reflect on the account in 10 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cell number *** has expired 3-11-2015. The October charge is still valid due to the contract only expired 3-11-2015. MTN have not billed the account for the November month.
The account will only be credited for October month and not 2 months. Prepaid migration can only be done a day after the contract has expired.
The system billed the account in arrears due to the invoice date the 20th.
Credit for October month has been passed and will reflect on the account in 10 working days.
Kind Regards,
Alice van der Merwe
***