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Shaun S

1 reviews | Active since Sept 2012

11 Aug 2020, 22:19

MTN not canceling contracts after 30days notice. *********!!!!!!

I calles in on 05/07/2020 as per our Contract agreement to give 30days notice of Cancelling my contract expiring on 06/08/2020, after 36 calls I finally got through to the "Retensions Department" who logged the cancellation request for me and I was given two options, either call again on the expiry date to migrate the number to prepaid, or leave it at that to discard the number. I opted to discard the number as I no longer need it. To my suprize, according to my statement I was billed once again until the 17/08/2020 for a contract that i wasted a WHOLE ****ING day on canceling on the phone. I want this line cancelled immediately and credited for the additional charges I am billed for and have already paid. I was billed for this 17/07/2020 and debited on 05/08/2020 in advance and I made it VERY clear I want to cancel this contract. I dont understand what is going on with this MTN, after all these years this is the worst service ever received. I need you to cancell this contact with immediate effect and credit my account for the charges billed on a CANCELLED contract go listen to the recording I was told the call is recorded. I will provide the reference number below for cancellation and please don't call me, I need it cancelled we already had this conversation that simcard is not even being used at all i need it cancelled URGENTLY and provided with a CREDIT for the next month charges billed. THIS KIND OF BEHAVIOR SHOULD BE REPORTED TO THE CPA

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Replies (2)
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Shaun S's update17 Aug 2020, 20:56
Reviewer Update
An update, it's not a second month I have been billed for a cancelled contract. I was well within the agreement for cancellation of the contract, I was billed for service from ***, and again this month ***. I am giving you one LAST and FINAL warning to cancel this contract with imediate effect that expired on 08/08/2020 and allocate the refund to my account. If this two month complaint is NOT resolved by the end of this week, I will report you to the ICASA. You are charging me for services not asked for nor agreed to. I gave 30days notice on 06 July 2020 for this contract to be cancelled on 08/08/2020, you Proceeded to not cancel it, and bill be for the remainder of the month, and bill me for another month. You have PATHETIC customer care, a Pathetic useless retentions department that i called again (2hour long call) to provide me with a 3rd reference number. I will not leave it at that, this behavior can result in a million rand fine i hope you are aware of this. You have one more week to sort this out, and discard that number as requested then I'll report the matter to the relevant department who has the power to make you suffer further losses due to *********** staff not caring to do things properly the 3rd time.
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Shaun S's update24 Aug 2020, 13:30
Reviewer Update
Two weeks now since this post, and two months since my 30days cancellation notice still not cancelled. Still being billed *******ly for a contract that was given 30 days notice for to be cancelled on the expiry date.