MTN NOT BOZZA but *******

Good day

I trust all is well.

I am writing my review with huge huge dissatisfaction and disappointment with MTN South Africa. In 2020 signed up 2 years contract which that was back month of September, now that the past month end of August it was time to cut ties with my contract and my number back to prepaid. They don't want to assist me their consultants are making offers which I am not interested to with that and not cancelling the contract what is so disturbing is the fact that 2 years is up branches where I signed the documents can't close it. Now they pushing for their next billing which I am not interested or had nothing to do with as I did my level best to cab my cost.

Another issue I am having with MTN, their device insurance I can't seem to get hold with relevant people as the month of June my device fallout of my hand and I paid the access fee all was needed. The phone was returned from their repairs I used it but not even a month then the device went blank on screen. I reported to their call center organized for collection took long but eventually they did come and collect it. I then sent an email stating my rejection of the device as it was displaying physical damages as it just went blank. No response or any of my query or opinion were taken to the relevant department and I received emails confirming the repairs done on faulty device. And nothing was taken serious on my side as they speed up delivery of the faulty device, when I received a call from courier about the delivery I said to them if is that faulty device kindly return it. That was it, now the struggle is to get relevant people of insurance than I am dealing with bunch of Administration officers that are not doing their work correctly but adding to my frustrations.

MTN South Africa claimed to be Bozza network yet their services are not up to the standard of leading network but leaders in ******** customers and clients. It is really frustrating since 21/07/2022 I do not have a phone and I am paying insurance to cover my device as per that wording I am covered to comprehensive cover but only thing I do receive is messages that thanking me for being loyal device mtn insurance. When it comes to when and where I will get my new device it is a matter of no one must attend it.

Kind regards

Mbongeni Cyprian Ketsekile