NM
Neo M
1 reviews | Active since Aug 2018
02 Aug 2024, 09:36
MTN Not Being Helpful For The Upgrade.
MTN called me on 24.07.2024 to offer me an upgrade for my contract. I asked specifically that I needed a contract that includes the Samsung Galaxy Watch 7. I was told they do not have package like that.. I accepted the deal and contract was finalized without the watch.
I received a phone call from another agent one day later to offer me a contract for a handset together with the watch.
Now I am trying to get the contract amended to include the watch. The new contract is supposed to only start on 26 September 2024, so I believe it can still be changed to include the watch.
Please assist.
Helpful (0)
Replies (2)0
Replies (2)NM
Neo M's updateReviewer Update
02 Aug 2024, 10:46I have 10 days to cancel my contract, and I wish to do so. I have today asked MTN to proceed with the cancelation so that I can start the upgrad process again. Reference 4743TV7. I spok to Zandile Mtolo, the call center supervisor. Please assist to ensure I get the requested upgrade for the Samsung Galaxy Z Flip 6 and the Galaxy Watch 7.
NM
Neo M's update02 Aug 2024, 10:46
Reviewer Update
I have 10 days to cancel my contract, and I wish to do so. I have today asked MTN to proceed with the cancelation so that I can start the upgrad process again. Reference 4743TV7. I spok to Zandile Mtolo, the call center supervisor. Please assist to ensure I get the requested upgrade for the Samsung Galaxy Z Flip 6 and the Galaxy Watch 7.
NM
Neo M's updateReviewer Update
16 Aug 2024, 05:09MTN not responding to the review. Zandile Mtolo did not arrange the collection of my device and nothing has happened. MTN does not care about it's clients 🙄
NM
Neo M's update16 Aug 2024, 05:09
Reviewer Update
MTN not responding to the review. Zandile Mtolo did not arrange the collection of my device and nothing has happened. MTN does not care about it's clients 🙄