MTN - NOT AYOBA!!!

I am absolutely shocked at the lack of service provided by MTN SP Insurance. When we were told that the insurance was being given to another service provider, we were assured that it would be an improvement! I disagree wholeheartedly! I lodged my claims for a ****** tablet and ****** cellphone on Monday last week. I heard nothing from the insurance. So on Thursday, I had to phone and find out what was happening. Trying to get hold of the Insurance telephonically is the first problem but by no means the last one! You hold on for what seems like an age and when eventually get to the front of the queue, you get cut off! This is frustrating to say the least. They give you all kinds of excuses why they are unable to process your claim and make you feel like a ********. You virtually have to prove that you did not ***** your own tablet or phone. Then eventually they approved my claim for my tablet. I was told to pay an absorbent excess, which I did immediately. I am still waiting for my device. How long does this take - the policy claims to have the device in my hands within 24 hours. What utter nonsense because that did not happen! Apparently I will receive the Tablet tomorrow some time. We live in hope! The cellphone is now proving to be an even bigger issue. They don't have the Samsung S7 anymore and now they want to replace it with an S7 Edge. I don't want that device - the screen is curved and prone to break. My teenage son uses this device - I will spend another fortune on repairs going forward. Now I have to wait whilst Logistics decides what device they can offer me. How long is that going to take? I don't trust these people, so I told them that I will hold on the line whilst they get their house in order - even if that means I have to hold on all day long. I have had to fight with these people every step of the way to get anything done - why is this necessary? MTN - your insurance was always a pleasure to work with - now it's a nightmare! It is doing your brand damage - and I can promise you, once my claim is finally processed, I will be moving my insurance to Discovery where my household insurance is. So perhaps it's time to reconsider the new service provider or put them on terms - your brand is being damaged! I see the complaints on their name (Pinnacle Marketing) are many - they don't even respond to them. Hence I am complaining on your site! Your brand is associated with theirs - time to think about that! I also plan to complain to the Insurance Ombudsman... This is ridiculous! I have been without my tablet and phone now for more than a week and it would have been longer if I had not been so fighting fit and complained and followed up as I have done! Not Ayoba MTN!