DS
Dayaram S

1 reviews | Active since Mar 2009

08 Jun 2016, 06:35

MTN NOT attending to ********** cell contract taken on my MTN profile !!!!

<p>Hi</p> <p> </p> <p>As discussed with Tebogo on 31 May 2016, a ********** cellphone contract has been taken out on my MTN profile . I am being debited for this monthly . See - ref *** when I spoke to Tego at MTN call centre. This new contract for cell number *** is not mine. I never too out this contract . Contract Amt R149.45 effective 16 April 2016. This is is ***** committed at MTN !</p> <p> </p> <p>SADLY, MTN never bothers to repsond to my continuous queries on this ********** activity and and NO attempt whatsoever has been done by MTN to advise me on ANY progress on reimbur*****ts for the ***** commiteed at MTN.</p> <p> </p> <p>Kindly urgently cancel contract for cell *** with immediate effect and reimburse all costs !</p> <p> </p> <p>Pls URGENTLY contact me</p> <p> </p> <p>VERY PATIENTLY AWAITING YOUR CALL !</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Jun 2016, 10:56
Official

Good Day Krishna,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that the matter has been escalated to our ***** helpdesk team for resolution REQ:***. They will investigate and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ:***