RS
Richard S

1 reviews | Active since Feb 2015

05 Feb 2015, 15:08

MTN not attedning to coverage complaint

For about the last month I have been experiencing issues of every call I make being cut off and sometime I have to phone back 3-4 times. I am probably wasting a lot of money as I presume you charge they for every call. This was not the case when I switched to MTN, as they had the best signal in the area I operate in.<br> I have reported the problem to MTN Coverage Complaints division on numerous occasions. They acknowledge receipt of the complaint but it has not been resolved or I presume attended to. No one from MTN has contacted me to inform or update me on progress made in resolving the matter.<br> I have provided them with all information they have requested.<br> MTN reference number: Case # ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Feb 2015, 12:50
Official
Hello Orpen,

Thank you for your post,

We apologise the delayed response and for any inconvenience this may have caused.

Please note that this has been escalated to the coverage team management team for investigation, you will be provided with feedback.

Thank you
Wenzile Masina
REQ:***

Best regards,