MG
Marthinus G

1 reviews | Active since Feb 2015

05 Feb 2015, 19:08

MTN not atteding to coverage complaint

We have POOR reception from our service provider MTN at our home. Our phones and tablets indicate EDGE only with 1 to 2 bars of signal strength. When you try to make or receive a call, you drop the call within the first minute of making or receiving it. It is impossible to use the internet with 1 to 2 bars of signal strength on EDGE. <br> <br> I have reported the problem to MTN Coverage Complaints division on numerous occasions over the last three months.<br> <br> The call centre people tell me the same story that \Andre"the field service technician responsible for the area and he will call me. It will take 12 working days to attend to......it is now 3 months and no call yet.<br> <br> I called this week and ask to speak to the manager David"

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Feb 2015, 10:06
Official
Hello marthinusg,

Thank you for raising your concerns with MTN.

We do understand your frustration and sincerely apologize for the inconvenience caused.

Kindly be advised this matter has been escalated to the Coverage Management team for urgent intervention. You will be provided with feedback.

Regards,
Ebbedene
REQ:***

Best regards,