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Aiden D

1 reviews | Active since Dec 2012

15 Apr 2015, 08:37

MTN not assisting with call logs

I have contacted MTN yesterday 4 times, every time I had to wait for 20 minutes on 808 before call centre answers and they cannot help me.<br> <br> I need recorded calls made from my phone urgently as in yesterday. I was told by 1 call centre agent that I need to go to police station. I went to 2 police stations within my area and both of them told me that MTN should give it to me as I am on contact. <br> <br> So if this is not sorted out before tomorrow I will cancel my contract with MTN as this unacceptable as I'm a paying contract customer. <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 May 2015, 10:43
Official
Hello Aiden.dom,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the invoice in question is still an un-billed and we can only send it after the bill cycle.

Best regards
Mantoa
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