1 reviews | Active since Dec 2014
Mtn not assisting clients at all
Breach of contract/ Call centre / Billing & Accounts - All of the above is my problem with Mtn. For 10 months since Nashua Mobile has closed down I have only had problems with Mtn. If you do not contact them regularly they do nothing on your queries and especially don't contact you back. Oh no, that's too much to ask. I want to cancel 2 small contract I have as the problems are not worth this but now I have to pay R2171.37 per contract on a contract of R39.00 p/month? How does this makes sense. I returned the handsets on the 02/11/2015 to the Mtn Key West Shop, was not informed that I will have to pay a cancellation fee and that it will take between 2-5 days to cancel. Hahaha. The contracts adds up to R934 for 24 month, where do they get R2171.37 from, the handsets was returned is it was stupid little Samsung Pockets, not even worth R1699 but that is what they are charging me. Mtn has taken R297 airtime from me, and beween myself and my husband more than 400mb of data. That adds up but they don't take that into consideration. They are in breach of contract and according to this I can cancel my contract without paying a ridiculous fee for cancellation. This is not all.
Thank you for your post.
We apologize for any inconvenience incurred.
We do not pick up on the system that the store has confirmed that the handsets has been received back for the 2 cell numbers in question. Once we have received feedback that MTN Key West store has received the stock we can then assist to cancel the upgrade done. The total for the early termination is R3799.57 for booth lines.
See the calculation for the early termination fee:
Cell Phone Number: ***
Expiry date: 2017-10-10
R1699.00 (Handset Value)/24 months x23 remaining contract months = R1628.20 (Handset Charge) +
R72.77 (unbilled invoice) estimated
R470.40 (current balance)
Estimated Total= R2171.37
Cell Phone Number: ***
Expiry date: 2017-10-10
R1699.00 (Handset Value)/24 months x23 remaining contract months = R1628.20 (Handset Charge) +
R72.77 (unbilled invoice) estimated
R470.40 (current balance)
Estimated Total= R2171.37
Once we received feedback from the stores that the handsets has been received back in stores we can reverse the upgrade dates.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do not pick up on the system that the store has confirmed that the handsets has been received back for the 2 cell numbers in question. Once we have received feedback that MTN Key West store has received the stock we can then assist to cancel the upgrade done. The total for the early termination is R3799.57 for booth lines.
See the calculation for the early termination fee:
Cell Phone Number: ***
Expiry date: 2017-10-10
R1699.00 (Handset Value)/24 months x23 remaining contract months = R1628.20 (Handset Charge) +
R72.77 (unbilled invoice) estimated
R470.40 (current balance)
Estimated Total= R2171.37
Cell Phone Number: ***
Expiry date: 2017-10-10
R1699.00 (Handset Value)/24 months x23 remaining contract months = R1628.20 (Handset Charge) +
R72.77 (unbilled invoice) estimated
R470.40 (current balance)
Estimated Total= R2171.37
Once we received feedback from the stores that the handsets has been received back in stores we can reverse the upgrade dates.
Kind Regards,
Alice van der Merwe
***