MK
Mmakgudi K
1 reviews | Active since Jan 2014
22 Apr 2015, 16:34
MTN not anwering cancellation calls
I have tried for two weeks to cancel my two MTN contracts that have expired with luck. The MTN outlet in Sasolburg could not help referring me to 808 number for contracts. This number you puts you forever on recorded voice and never gets to a consultant. I even sent two emails to customer care with no replies. Their services is worse and typical of service providers with no competition. Please get them to convert my numbers to prepaid.
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MTN South Africa's replyOfficial
06 May 2015, 15:28Hello kekanaR,
We are truly sorry for the inconvenience caused and for the delay with the response.
We can confirm that we've managed to get our Cancellations Department to migrate both expired numbers on your contract over to prepaid. Please allow 2-24 hours for the request to go through on the network before you proceed to purchase airtime etc.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the response.
We can confirm that we've managed to get our Cancellations Department to migrate both expired numbers on your contract over to prepaid. Please allow 2-24 hours for the request to go through on the network before you proceed to purchase airtime etc.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply06 May 2015, 15:28
Official
Hello kekanaR,
We are truly sorry for the inconvenience caused and for the delay with the response.
We can confirm that we've managed to get our Cancellations Department to migrate both expired numbers on your contract over to prepaid. Please allow 2-24 hours for the request to go through on the network before you proceed to purchase airtime etc.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the response.
We can confirm that we've managed to get our Cancellations Department to migrate both expired numbers on your contract over to prepaid. Please allow 2-24 hours for the request to go through on the network before you proceed to purchase airtime etc.
Regards
Tim
MTN Complaints Management Team: REQ:***