1 reviews | Active since Jun 2018
MTN not allocating data as per their contract
I have had this query for over a month..I took out a MTNChoice 10GB package on 20 Feb 2018 and have only been allocated 10GB anytime data every month since inception instead of 20GB as per the contract. Please will you sort it out. There is no point in sending me messages saying that my query has been resolved when it clearly hasn't. I am also owed about 40GB of data for the months that it hasn't been allocated. The store that I purchased the contract from has sent emails but nobody is correcting the error. The reference number for the query is 1- ********** 7174.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we have escalated the matter to our system support team to resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we have escalated the matter to our system support team to resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,