1 reviews | Active since Mar 2018
MTN not actioning a sim swap
I have been a customer for almost 15 years with MTN however the service they have given me has been appalling to say the list. I have requested a sim swap on Sunday and yet nothing has been auctioned to date MTN has failed to offer its main function as a business being connectivity.i have run from pillar to post on this query including countless follow up calls as well as store visits to Eastrand Mall and Mall of Africa. Yet nothing has been resolved.
I am left very frustrated as I have a phone but can’t even make a simple call this is a joke if you ask me
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
The system reflect that the sim swap pulled through the system successfully. Sim swap was done on the 20-3-2018 and the itemized billing report reflect usage for the 21st.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
The system reflect that the sim swap pulled through the system successfully. Sim swap was done on the 20-3-2018 and the itemized billing report reflect usage for the 21st.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
The system reflect that the sim swap pulled through the system successfully. Sim swap was done on the 20-3-2018 and the itemized billing report reflect usage for the 21st.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
The system reflect that the sim swap pulled through the system successfully. Sim swap was done on the 20-3-2018 and the itemized billing report reflect usage for the 21st.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,