1 reviews | Active since Nov 2017
MTN not acknowledging wrong doing by consultant
I app**** for the 40Gb @ R299 pm (20GB anytime and 20GB Night time data bundle) and R60 for the router but up to now have not been getting my data as agreed. On the 14th I only got 10GB. I called the Call Centre they the agent was not willing to log a fault for me with but gave me a call reference Ref: ********** 37.
Can u please advise when I will be credited with the other 10gigs and also what amount will I be credited with on the 14 of November.I took out the contract at the Canal walk store, I made a point of constantly reiterating that I want the 40GB deal with the sales consultant. He assured me that I would be paying for the 40GB promo.
I have reached out to them on facebook & via email. They promise to contact me but never did. I'm frustrated now as the adverti*****t is all over the radio & tv.
Good day Jeschime,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Jeschime,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,