1 reviews | Active since Jan 2011
MTN NOT ABLE TO SUCCESSFULLY MIGRATE
Stop wasting my time with stupid comments like this, I have received this comment from 50 different agents since migration 'As per our system your specific type of payment is cash, unfortunately with these types of accounts you have 21 days to make payment after the invoice date. However if you prefer to make payments on the last day of the month, you have an option to make payment with a debit order'If you don't understand the complaint please rather don't comment, the complaint is that YOU AS MTN is supposed to CHANGE YOUR SYSTEM AS agreed with Nashua Mobile prior to Migration to accept their business rules and to honor the Nashua Mobile Clients contracts as is with Nashua and not forcing MTN SYSTEM rules on NASHUA MOBILE CLIENTS. THIS IS WHAT THE COMPLAINT IS ABOUT SO PLEASE STOP SENDING COMMENTS IF YOU DON'T HAVE AN ANSWER TO THE COMPLAINT as the question is WHY DID YOU NOT CHANGE YOUR SYSTEM AS YOU SHOULD HAVE AND AS YOU AGREED THAT YOU WOULDSort YOUR SYSTEM OUT and stop sending comments like this that I have received since Migration, robot answers not interested, just in the facts that your system was not changes as it should have been so MTN NOT ABLE TO SUCCESSFULLY MIGRATE
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The business rule as it stands now is that cash paying customers have 21 days to pay their accounts. If you have the agreement where MTN states that they will change their system, please email it to *** so the matter can be investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The business rule as it stands now is that cash paying customers have 21 days to pay their accounts. If you have the agreement where MTN states that they will change their system, please email it to *** so the matter can be investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
