CR
Charles R
1 reviews | Active since Dec 2015
24 Dec 2015, 13:45
MTN not able to provide invoice for November
Hello<br> <br> 2 weeks ago I called into the call centre for my invoice for November 2015. This had to be sent to another department and the turnaround time was 5 days and since u have not received my invoice.<br> I have a whole email trail and ask to speak to the manager and since I have not received a call.<br> Went to mtn branches and they can not view the invoice for November however December is available.<br> This has not been resolved and after numerous emails have not received any help.<br> <br> Is other people experiencing problems with MTN?<br> <br> Quiet simply I need he system generated invoice for November 2015.<br> <br> terrible service .<br> <br> Thanks
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Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 14:42Hello sports1307,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that both the invoice dated 2015-11-13 and 2015-12-13 were resent on the 2015-12-18. I have logged a request for the invoice dated 2015-11-13 to be resent again, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that both the invoice dated 2015-11-13 and 2015-12-13 were resent on the 2015-12-18. I have logged a request for the invoice dated 2015-11-13 to be resent again, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Dec 2015, 14:42
Official
Hello sports1307,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that both the invoice dated 2015-11-13 and 2015-12-13 were resent on the 2015-12-18. I have logged a request for the invoice dated 2015-11-13 to be resent again, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that both the invoice dated 2015-11-13 and 2015-12-13 were resent on the 2015-12-18. I have logged a request for the invoice dated 2015-11-13 to be resent again, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***