1 reviews | Active since Mar 2011
MTN not able to give me a device as advertised.
<p>I upgraded my contract yesterday. I opt for a new Galaxy S8+ and saw in the YelloTrader that you can add R130 to your monthly bill and get a Gear S3 Watch on any S8 Deal.</p> <p> </p> <p>I took out my S8+ on a 36 months contract and was then told that I can only get the Gear S3 Watch for R130 extra if I take out a 24 monhts contract.</p> <p> </p> <p>I'm not happy about that because the add in the YelloTrader doesn't say anthing about 24 months contracts only. It's says "Any S8 Deal", so I assumed that it will be on 24 months and 36 months.</p> <p> </p> <p>I feel this is false advertising. I've been with MTN (MTel) since 1994. I'm a very loyal customer so I really think that the right thing to do is to give me the Gear S3 for R130 extra per month on my 36 months contract since the add doesnt say anything about that.</p> <p> </p> <p>Kind Regards </p> <p>Mr Jacobs</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
I still haven't receive any feedback yet after your reply.
I still haven't receive any feedback yet after your reply.
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