MTN not able to do a simple upgrade

I was excited to upgrade with MTN and chose to take advantage of Apple’s upgrade service.

So, on Friday morning, I visited the iStore Queens, Cape Town, and quickly completed the necessary paperwork. The staff were friendly, professional and helpful, as expected (and used to) from Apple!

Unfortunately, we overlooked MTN's tendency towards inefficiency. Despite receiving an SMS confirming that my upgrade was approved, they have struggled to transition me from my old package to the new one.

Now it’s Monday lunchtime, and I still don’t have a new phone. This experience is a reminder of MTN’s frustrating service. I can write books about the incompetence of that company…