1 reviews | Active since Dec 2015
MTN not able to deliver service as per contract
In February 2015, I enqiured about a Data Package from MTN in the Waterfall Mall in Rustenburg. The sales lady assured me that the proposed data packge with a WiFi router was what I needed and that the reception and signal strenght was exceptional in the area where I stayed. <br> <br> I then took out a 24 month contract with MTN for 2Gb data every month, After receipt of the wifi modum, I got back home, from where I also run my business, I realised I had no reception at all. I queried this with the MTN branch as was told that they would investigate the problem and then call me back within 3 working days. <br> <br> I never received this phone call but was referred to another branch, also in the Waterfall Mall.,<br> <br> Upon arriving at the second MTN branch in the Waterfall Mall, I asked for the branch manager. After meeting with him, I explained my problem with regard to having absolutely no reception. I also explained to him that my MTN cellphone I also had no reception (more than 95% of the time).<br> <br> Nearly a year has since passed, I have asked for help, complained but no help all this time. I'm paying R139 per month on a contract where the service provider can't deliver the services.
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***