1 reviews | Active since Jun 2019
MTN not able to assist with a simple change
I have not been able to correct the Initials on my account with MTN for 4 years. The account shows my ex husband's initial but it is for the number I use, which is debited from my account and shows my details. This results in everything I need to do being impossible as MTN staff insist on speaking to him. I keep telling them that they are in essence committing ***** as they are debiting my account for something not in my name but they simply tell me to go to the branch. I am fed up. I cannot do anything on my account without them speaking to him and when he is not available I have to wait until he is. My data has not been working for a week even though I have data but no one is able to assist as they need to speak to him. I will be cancelling my contract of 10+ years with MTN on the next renewal and moving to another service provider.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused. As per our telephonic conversation kindly send me proof of bank accounts, copy of ID's and a written letter signed buy both of you so that we can assist you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused. As per our telephonic conversation kindly send me proof of bank accounts, copy of ID's and a written letter signed buy both of you so that we can assist you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team