MZ
Michelle Z
1 reviews | Active since Jun 2011
06 Sept 2023, 08:00
MTN - not a good way to start with a new customer!!!!!
I took out a data contract in August with uncapped data 35mbps with a free router. I was made to pay pro rata August and September which I duly did. I have now since been debited for the same amount and more. MTN do no respond to emails...and the extra issue is that I cannot connect to the router with 4G which I require for working purposes. They have agreed that my location is 4G ready.
It has been more than 2 days without any come back from MTN regarding my two debits and lack of service on my router.
Helpful (0)
Replies (1)0
Replies (1)MZ
Michelle Z's updateReviewer Update
09 Oct 2023, 12:23I have since found out the contract was for 5G only and therefore would never have worked any way. I have returned the router over 3 weeks ago and to date have heard nothing further from MTN, when you phone they just waste your time with repeated messages!!!! Such shocking service.
MZ
Michelle Z's update09 Oct 2023, 12:23
Reviewer Update
I have since found out the contract was for 5G only and therefore would never have worked any way. I have returned the router over 3 weeks ago and to date have heard nothing further from MTN, when you phone they just waste your time with repeated messages!!!! Such shocking service.