MM
MUHSIN M
1 reviews | Active since May 2013
23 May 2015, 19:38
MTN NORWOOD MALL NO SERVICE
Sun-17 May 2015 (09h15) - went to MTN Norwood (Brian) to have daughters contract changed.<br> went through the entire process, and i was told that MTN doing a credit check on me - yet i have three sim contracts on my name and this was the one contract that we were changing.<br> i filled in all forms, signed, initialled etc...<br> <br> MTN was \offline"and could not do change of contract. I did tell him that i would like it to be done before my billing date which is the 21st May...<br> <br> I went past again at 3pm - still no luck - MTN system issues etc... and package not loaded<br> left docs with Brian"
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MTN South Africa's replyOfficial
28 May 2015, 12:49Hello condor,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply28 May 2015, 12:49
Official
Hello condor,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.