1 reviews | Active since Oct 2018
MTN & NORTON AGAIN!!
So on the 17th of October i wrote a review on MTN & Norton attorneys with the problems i am facing in regards to my account. Immediately i received a call from MTN Complaint team which was a very good thing.
They gave me a breakdown of my account and i payed. I responded to them but noone got back to me or solved my problem as i am still tormented and getting threats from MTN attorneys (Norton). I am charged for the threatening sms that they sent me. They say they have not received any payment from me. I have sent proof of payment but another sms will still come.
If i call them, they all dont know whats going on. If i call MTN, they tell you to call the Norton Attorneys. I am even 1month ahead yet i cant use the sim card.
I wish for MTN to do follow ups on queries till they are resolved than to start and just drop the issue before its solved. Very angry and irritated Old Customer Letty **********
Good day Mai,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we have escalated your query to our Legal department, we will revert to you as soon we have feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
Good day Mai,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we have escalated your query to our Legal department, we will revert to you as soon we have feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
Good day Mai,
Kindly note that our Legal department has advised that the account was handed over to Norton Lambianos for collection.
Please contact them on *** to inquire about the reactivation amount payable for the number to be reactivated.
We trust the above is in order.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
Good day Mai,
Kindly note that our Legal department has advised that the account was handed over to Norton Lambianos for collection.
Please contact them on *** to inquire about the reactivation amount payable for the number to be reactivated.
We trust the above is in order.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,