MTN NORTHGATE SERVICE SUCKS
<p>I collected my phone in store on Tuesday 17th May 2016. I chose the Topup200 option and when I realized the airtime doesn't buy data bundles I decided to return the phone and cancel the contract on 21May 2016. The store manager then refused to take the phone back and said they can only cancel the contract and bill me R13000. I am really disappointed in men service as when I took the contract no one explained that the top up airtime works like minutes that you cannot buy airtime with it. The manager therefore said it was my responsibility to ask and that the only option I have is to cancel the contract and pay R13000. I am really disappointed in MTN Northgate Service. Now I'm stuck with the MTN to 24 months by force!!!!!!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an invoice number supp**** does not display any information. Kindly assist in providing number in question for prompt assistance on your request. There is a 7 Day rule to return the device, so please advise what was the reason for store not accept package. Will awaiting your response .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an invoice number supp**** does not display any information. Kindly assist in providing number in question for prompt assistance on your request. There is a 7 Day rule to return the device, so please advise what was the reason for store not accept package. Will awaiting your response .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Dear Kevin
Thank you for getting back to me.
They said they cannot take it back as some of the prorata was used when I was setting up the phone. My no is ***.
I look forward to hear from you
Kind Regards,
Glory Radzilani
Dear Kevin
Thank you for getting back to me.
They said they cannot take it back as some of the prorata was used when I was setting up the phone. My no is ***.
I look forward to hear from you
Kind Regards,
Glory Radzilani