MTN NORTHGATE (OUTSIDE SHOP)- A PLAYGROUND FOR IMMATURE STAFF MEMBERS WITH ********** CUSTOMER SERVICE!!!

I am SHOCKED at the service that I received at MTN SA at the Northgate Mall (one OUTISDE the mall). I went on Monday, to get a contract, I was assisted by LYNDEN BARN and he told me that they have two colour options for the phone in question. I chose a colour and then changed my mind during the process. LYNDEN then said I should come the next day to re-do the process as the strore was about to close. I had no problem with that and left. I then came back Tuesday to try again. I was greeted at the door (their door gets locked during ordinary course of business due to security reasons) by SIZWE MABASO, with LYNDEN standing next to him. I asked if I could come in to re-apply from yesterday. LYNDEN then said me coming in the shop would DEPEND on whether SIZWE wants to assist me or not. He then said SIZWE should now handle the process if he is available. Then both these guys kept me waiting OUTSIDE the door while playing around and deciding it they will assist or not, EVENTUALLY SIZWE said I could come in. He then started the process and asked me questions and requested documents that LYNDEN had from the previous day. I then told him to speak to his colleague to get all those answers because I was shocked at how EFFICIENCY was completely neglected and I had to spend time explaining things that LYNDEN knew, yet he was playing around the store. To make matters worse, SIZWE then said they only have one colour for the phone, which is different to what I was told yesterday!!! I then told them that me coming again could have been avoided had they gave correct information. I then say since they don't have the colour I want, I would stick to me initial request. LYNDEN then ROLLED HIS EYES and said "you see, she is changing her mind again, that's why I didn't want to help her" SIZWE then "banged" his head on the table showing me his utter frustration and asked me that it meant that he had to re-do everything, to which I answered yes. While SIZWE was re-processing the application, another colleague, whose name I do not have, made rude comments around the fact that he was giving away some items (screen cover,etc) to any customer in the shop (mind you I was the ONLY customer there) getting a contract, but not ME. He just did that to spite me because I had changed my mind and insisted that that they re-process my application.

I bought the most expensive phone in the entire market yesterday at that ********** playground, yet the customer service was SHOCKING.

I AM EXPECTING TO BE CONTACTED BY THE MANAGER TO GET THIS SORTED. I can mention for a fact that this shop has low turnover because how they play around in that store and how they treat customers is a definitely APPALLING!