MTN Northgate Branch

Good Evening. I would like to register my dissatisfaction by MTN branch in Northgate.

1. On the 21st of November I purchased 2 cellphone contracts for myself and my wife. They were supposed to port my current number from Vodacom to MTN but that was never done due to the following reasons, the port was to be done weekdays and because I responded late to the message from Vodacom, it could not be done. 2. My wife number was supposed to be migrated to contract and do a swim swap as she was using an old sim card. 3. They informed us to collect the devices together with the sim cards on Monday the 23rd of November. My wife was there from 11 -13:00 and she left without phones. I returned later on Monday to collect the phones. 4. Upon arrival we noticed the sim cards were not activated. On Tuesday we informed a consultant by the name of Kamohelo that the sim cards are not active. He ensured us that they will fix this immediately. 5. Wednesday we could not get hold of Kamohelo on the numbers he provided. My wife then called the branch after using her connection to get the number. We spoke to another female consultant by the name of Kediboni. She then promised to fix the matter and that a consult the name of Dineo will contact us. We did not get any call back from this store. 6. Thursday, my wife calls again. She spoke to the same lady mentioned above. They promised to fix the matter and call back. No call back was received from this store. 7. Why should it take MTN 5 days to activate a sim cards? Why are subjected to such poor service as paying customers?