1 reviews | Active since Apr 2017

04 Aug 2017, 11:45

MTN Northgate

<p>Cancelling account reference number # ********** .<br />Please take note after coming into your mtn branch in north gate every month since the start of this account I'm fed up. I signed up for 6 gigs 2 day and 4 night gigs for R99.00. Every month I came into mtn branch north gate to correct my account as I am only receiving 4gigs. I want to be refunded for the extra R10.00 you stole from me every month totalling R100. I should have been paying R89 for getting only 4Gigs.</p> <p>And to top this off my 2 gigs of data disappears like lighting during the day and night data is slow at disappearing.</p> <p>I did a test used Mtn for a week 2gigs data finished after 5 days. Then used vodacom data, I'm still using vodacom data onto the 2nd week an have 1.6gigs left. All I'm doing is emails and Facebook which I'm on Facebook lite, how is it possible your data vanishes during the day but not at night?</p> <p>Please revert my number from a data Sim to normal sim. Sent this on the 31 July 2017 still no reply. Sent this via email to ********** All I received was a reference number so I know you have received my email!<br />You a bunch of ******** ****'s. I'm disguised how you do business!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Aug 2017, 23:02
Official

Thank you for your post.

We acknowledge the receipt of your complaint.

Kindly receive our sincere apologies for the inconvenience caused.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards

mike

Complaints Management Team
Reference Number: ***0

Best regards,