Mtn North Park Appalling Service 😡😡😡

Subject: Urgent Complaint Regarding *****ulent Contract and Line Suspension – *** cf-9ce6-4698-aca4-dcc6cb432610

Good morning,

I am writing to formally raise a complaint regarding the unjust treatment of my 76-year-old mother, Earlygirl Malebye, a loyal MTN customer for over ten years. Her last contract with MTN began in 2019 and concluded in 2022.

In 2023, she received a phone call stating she would only be billed R220 for airtime and data. However, she was unexpectedly charged R377. More alarmingly, in August 2023, an amount of R2,223.00 was debited from her bank account without her knowledge or consent. She reversed this debit through her bank, after which her MTN line was suspended for “non-payment.”

Upon visiting an MTN branch to investigate, she discovered that a contract had been *****ulently or mistakenly activated in her name. She contacted the MTN ***** department and submitted a complaint. The investigation confirmed that it was a mistake. Despite this, her line has remained suspended for several months — she is unable to make or receive calls, which is highly distressing, especially given her age.

The relevant details are as follows:

Customer Name: Earlygirl Malebye

Contact Numbers: *** and ***

Reference Number (***** Department): 679093 cf-9ce6-4698-aca4-dcc6cb432610

***** Department Contact Number: ***

MTN Agent Spoken To: Sphiwe (surname unknown)

We urgently request the following:

Immediate reconnection of her suspended line.

Full cancellation of any contract erroneously linked to her name.

Reimbur*****t or written confirmation of reversal of any unauthorized charges.

A formal apology and assurance that her account is secure moving forward.

Please treat this matter with the seriousness it deserves. We are prepared to escalate this to ICASA and other relevant consumer protection bodies if not resolved promptly.

Kind regards, Ruth Mohlaka Contact: *** (On behalf of Earlygirl Malebye)