SL
Stephanus L
1 reviews | Active since Jul 2018
12 Jul 2018, 10:52
MTN North Cape bad service
I have a bad experience regarding my contract with MTN and their customer service
I signed my contract (My MTNChoice+ M) for R469pm and since the beginning of my contract I paid R929 what is double what I should have paid
I have emails corresponding send Rohan (at the time he was working for MTN North Cape) and also I emailed Ntombi Futhi Zondi at customer service with no reply
I am really disappointed in the manner they seem to ignore my problem
Please can you help me
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Replies (2)SL
Stephanus L's updateReviewer Update
20 Jul 2018, 14:30Hello Willem
I have send you all the info on 12th and still has not got any response from you or any conformation
SL
Stephanus L's update20 Jul 2018, 14:30
Reviewer Update
Hello Willem
I have send you all the info on 12th and still has not got any response from you or any conformation
SL
Stephanus L's updateReviewer Update
08 Aug 2018, 14:14It has been a month and ZERO reply from MTN. This is absolutely shocking from MTN. The response from MTN Complaints Management Team never happened when I have send all information regarding my contract and communication regarding wrongful subtraction amount from my account (Willem Jnr Loots).
If this matter does not subside I will firstly stop doing business with MTN and will take this matter further with MTN owning me money!
SL
Stephanus L's update08 Aug 2018, 14:14
Reviewer Update
It has been a month and ZERO reply from MTN. This is absolutely shocking from MTN. The response from MTN Complaints Management Team never happened when I have send all information regarding my contract and communication regarding wrongful subtraction amount from my account (Willem Jnr Loots).
If this matter does not subside I will firstly stop doing business with MTN and will take this matter further with MTN owning me money!