Mtn Norkem Mall bad service

I went to Mtn Norkem mall on 13.02.2021. I was helped by lady called Promise... I was taking data offer for my husband, getting home my husband saw the data was aporoved but i used the wrong contact numbers.. We drove back to mtn store and we explained that we used the wrong number as that number he uses most for work so we cant use it for contract purpose. We were then told that unfortunately the is nothing they can do as cancelation office operates Monday to Friday... Came monday i called 135 customer, they told me only the store can cancel new contracts they cant. I went back to the store and the lady Promise, promised that Tuesday she will sort the matter.. well Tuesday nobody called me nothing is happening then i called the store, Promise is on weekly leave. I spoke to Quinton (supervisor) who never seized to tell me that its not the store mistake that i gave them a wrong number... Well then it hit me that the store will not help me as the customer im the one who is wrong. It was made clear to me that MTN doesn't have a room for customers mistakes..

Ive been with MTN contract for morethan 15years now.. Yep 15years as a customer nd making my 1st mistake nd i am thrown straight to cabbage... no matter how much i told them that the number i used its only for my husband work purpose they still reminded me that its not their mistake..

7 days later today my husband haven't used the data they loaded because we want this contract canceled on the number and we move to another number...

Mtn Norkem has the worst customer service ever. Quinton nd Promise doesn't have sense of emergency wen it cs to customer... all ull hear from both of them is that... its not our mistakes, we dnt have rights to call certain department, the is no contact details for certain departments we can only send email. Till this day the contract is not canceled nd my husband cant do anything with work number