1 reviews | Active since Jun 2016
MTN Nonsurance
<p>Been waiting on feedback on an insurance claim via MTN. In-store it apparently shows that the claim has been processed and the device needs to be replaced but I have received no notification as yet. Tried phoning them and hung up after an hour of being on hold. Sent an email and got a response that they are taking 5 days to get back to people. I am leaving for Australia this weekend!!! Can anyone help?</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,