1 reviews | Active since Mar 2016
MTN Nonsense service n unhelpful call center agent
Either MTN direct staff have zero clue of what products offerings they have, or don't really care to explain what they selling...2 months into my contract n I'm still getting pushed around from one department to another without anyone actually fixing a very simple...thing changing my package to something I can actually use...n this nonsense of moving me from one person to the next only to be told the department you were talking is the only one that can assist...****es me off...I genuinely hope tomorrow the lady that promised to call...has solutions n not more problems...for me...
Good day Mtutuzeli,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note your contract was only activated on the 2018-05-22. First time package migrations can only be done 6 months after the activation date, i.e. 2018-11-22.
Also note that a package migration can only be done to another STANDARD package, this means you will loose your current discounts as per the promo you are on.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Mtutuzeli,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note your contract was only activated on the 2018-05-22. First time package migrations can only be done 6 months after the activation date, i.e. 2018-11-22.
Also note that a package migration can only be done to another STANDARD package, this means you will loose your current discounts as per the promo you are on.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team