MTN none existant service

Bought and paid for a dual SIM from an MTN store in Ballito on 29 Aug. Since then I have been unable to get any response regarding why this does not work. We were told it would take upto 24hrs but as it was a weekend maybe 72 hours before it would be activated. Anyway waited until about 2 Sept - nothing had happened. Went back to the store the original assistant was not in so someone else said they would speak to him the next day and get it sorted out. We were going away for 5 weeks and needed it for travelling. In true MTN fashion, nothing happened.

On our return in the first week of Oct we went back to the store and explained the issue to another agent - she said the previous tickets had been closed but we never heard from anyone at MTN. She had not done this before but logged a new ticket number (***) and gave us her contact details. On the 15 Oct it was still not working so I emailed her. Got no response so went back to the store again on 16th. She did not know what was wrong and referred me to another agent who escalated it and asked me to wait. No response so she said she would follow up and let me know. On 20 Oct it was still not working so emailed the initial contact - no response - on 25 Oct email both the contacts still no response. Today 27 Oct 15:10 and this is still not working and no response from anyone at MTN.

Is this what MTN call service? - I have been into the MTN store 4 times - email them 4 times and after 8 weeks and 3 days had no one from MTN email or phone me. They have at 3 stores in Ballito CBD I know about, all costing rent, have agents in all these stores who are being paid but if they are unable to do the job they are being paid for something is wrong. Where are the MTN systems that check on these agents? If they had any system in place or simple manners, one would have thought they would have contacted me by now. They gladly took my money and only seem interested in selling new contract and decives - they certainly cannot say they sell a service to back this up. This is not the first time I have had such poor service from this company.