MTN (non) upgrade :(

<p>My cellphone contract was due for an upgrade in November 2016. I called the MTN upgrade centre before 1 November to get an idea of what cellphone I qualify for based on my contract type. I was advised to call back the first week in November 'cos the detail would only be available then. This I did. I chose the phone and colour and gave a contact detail for delivery thereof. I followed up up to 8 times. To date hereof I have had no response to any of my telephone calls. I spoke to Lorraine, Denel, Nimitah and various other call centre agents who referred my query to their managers: Sunil and Tiny. Needless to say-I'm still without a phone. All the call centre agents referred me to their managers-the managers do not respond! </p>