AT
Alicia T
1 reviews | Active since Oct 2012
09 Jul 2020, 14:57
MTN Non-Service!!!
I am looking at all the MTN complaints with NO business response...does not make me very hopeful. I have a new MTN contract. Monthly subscription was paid on 25 June. its now 9 July and i'm still sitting with a softlocked phone. you cannot get hold of any customer care agents. emails are also not responded to. Im thinking that cancelling this contract is my best option.
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Replies (2)
MTN South Africa's replyOfficial
09 Jul 2020, 15:29Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online confirming the MTN account number A***.
The first invoice is billed is prorate charges, the next invoice will be normal charges
Due to the prorate charges billing on the first invoice push the account balance higher R129.64 and over the credit limit of R100.00
Credit limit can be increased after 2 more debit orders due to the account new. The account is on Top up you can load anytime with airtime or data.
The suspension has been lifted. Please reboot.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online confirming the MTN account number A***.
The first invoice is billed is prorate charges, the next invoice will be normal charges
Due to the prorate charges billing on the first invoice push the account balance higher R129.64 and over the credit limit of R100.00
Credit limit can be increased after 2 more debit orders due to the account new. The account is on Top up you can load anytime with airtime or data.
The suspension has been lifted. Please reboot.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply09 Jul 2020, 15:29
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online confirming the MTN account number A***.
The first invoice is billed is prorate charges, the next invoice will be normal charges
Due to the prorate charges billing on the first invoice push the account balance higher R129.64 and over the credit limit of R100.00
Credit limit can be increased after 2 more debit orders due to the account new. The account is on Top up you can load anytime with airtime or data.
The suspension has been lifted. Please reboot.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online confirming the MTN account number A***.
The first invoice is billed is prorate charges, the next invoice will be normal charges
Due to the prorate charges billing on the first invoice push the account balance higher R129.64 and over the credit limit of R100.00
Credit limit can be increased after 2 more debit orders due to the account new. The account is on Top up you can load anytime with airtime or data.
The suspension has been lifted. Please reboot.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
AT
Alicia T's updateReviewer Update
09 Jul 2020, 15:40Hi Alice
Thank you for you help, appreciate it.
Kind Regards
Alicia
Thank you for you help, appreciate it.
Kind Regards
Alicia
AT
Alicia T's update09 Jul 2020, 15:40
Reviewer Update
Hi Alice
Thank you for you help, appreciate it.
Kind Regards
Alicia
Thank you for you help, appreciate it.
Kind Regards
Alicia