nS
nadine S
1 reviews | Active since Aug 2012
14 Dec 2015, 22:46
MTN non responsive to repeated enquiries
I keep getting messages from MTN that I am being billed from out of bundle rates. I have sent a few enquiries through the website to no avail. I have also phoned the call Centre. They appeared to help but it's just gotten worse. They said it is an error and I am not going over my limit. But I get these messages EVERY DAY, and my cell bill has doubled!! I cannot afford to keep paying and want someone to look into it please!
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MTN South Africa's replyOfficial
20 Dec 2015, 10:32Hello mackland@ ,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that you're only billed out bundle rate when you finished your data bundles but you can set a limit that you do not want to exceed, you dial *141*5#ok option 1 , option 1 and option 1 again, then kindly put the amount that you do not want to exceed from your usage and please confirm with 808 it its set successfully or ask them to set it up for you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that you're only billed out bundle rate when you finished your data bundles but you can set a limit that you do not want to exceed, you dial *141*5#ok option 1 , option 1 and option 1 again, then kindly put the amount that you do not want to exceed from your usage and please confirm with 808 it its set successfully or ask them to set it up for you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
MTN South Africa's reply20 Dec 2015, 10:32
Official
Hello mackland@ ,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that you're only billed out bundle rate when you finished your data bundles but you can set a limit that you do not want to exceed, you dial *141*5#ok option 1 , option 1 and option 1 again, then kindly put the amount that you do not want to exceed from your usage and please confirm with 808 it its set successfully or ask them to set it up for you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that you're only billed out bundle rate when you finished your data bundles but you can set a limit that you do not want to exceed, you dial *141*5#ok option 1 , option 1 and option 1 again, then kindly put the amount that you do not want to exceed from your usage and please confirm with 808 it its set successfully or ask them to set it up for you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo