MTN Non-existing Insurance Dept

<p>I have sent through an insurance claim via email on 9 November 2016.</p> <p>The automated message stated that "Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience".</p> <p>UP TO 5 days ... well we are now at 8 working days.</p> <p>Reference no: ********** 8.</p> <p>Does your Insurance Dept even exist? You can phone and phone and phone and phone and phone ... and there is NEVER any reply.</p> <p>I have phoned days on end ... staying on your STUPID system for more than 30 minutes at a time .... and NEVER NEVER NEVER NEVER does the phone get answered.</p> <p> </p> <p>Eventually on Friday, 18 November I managed to get an answer at the following number ********** , who managed (by miracle) to put me throught to your insurace Dept. That was 12:48. I was told that the claim has not yet been allocated (this is now day 6, and it has not even been allocated). I was advised that the allocation is being done, and that I will receive an answer by the end of the day via email. I spoke to Michelle and received ref no ********** 98.</p> <p> </p> <p>Well, surprise surprise, NO communication has been received from MTN.</p> <p> </p> <p>Now again, Monday 21 November, I am trying to phone and find out what is going on ... and AGAIN, all the people working at your Insurace Dept are DEAD, because there is again NO ANSWER.</p> <p> </p> <p>MTN has NO PROBLEM to debit the insured premiums of R74,56 from my account every month ...</p> <p> </p> <p>In the meantime my son does not have a phone. This is a security risk.</p> <p> </p> <p>What is my next option? The Ombudsman?</p>