AB
Andrew B
1 reviews | Active since Apr 2019
28 Apr 2019, 17:05
MTN non-existent technical support over weekend
@MTNza has no local technical support available this weekend. Relying on technicians in Sri Lanka to sort a problem out and have been offline for more than 48hrs #totallyunacceptable #badservice. Trying to reactivate voice service. No support in SA only in Sri Lanka. Local branch doing all they can. But no response! #VeryFrustrated Phone is required urgently to provide medical services. After 7hrs at the branch, still no solution and no connection. Sri Lanka has still not responded to emails sent and done what needs to be done. Branch consultant has done all he can. Technical support #disaster @MTNza #totaldisatisfaction #totaldisappointment
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MTN South Africa's replyOfficial
29 Apr 2019, 14:33Good day Andrew
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Kindly note that this complaint has been escalated to the relevant department for their urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Kindly note that this complaint has been escalated to the relevant department for their urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply29 Apr 2019, 14:33
Official
Good day Andrew
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Kindly note that this complaint has been escalated to the relevant department for their urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Kindly note that this complaint has been escalated to the relevant department for their urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,