MTN - non-existent service

I went to MTN Mall of the South on 09/07/2018 to apply for a Samsung Tab A. The application was approved on 10/07/2018. Now this is where the bad service started. On 15/07/2018 and 16/07/2018 I went to follow up why nothing is happening. I was told that there was a strike their warehouse and the tablet could not be delivered. Till date (27/07/2018) I have still received nothing, not even a phone call.

This is the second time that I had problems with MTN. About two years ago my application was turned down with no reason given. Strangely when applying for an upgrade, I had no problem.

When I went with my wife to Vodacom, I walked out of the shop 30 minutes later with the phone - this has happened three times in a row.

What is it with MTN. Must a person feel grateful to get a phone and service by them. In the shop it appears that the staff does not even want to do business with you. Currently I have one phone at MTN and this expires in December this year. This should close my contract with them.

MTN, you are losing market share due to you non-existent service. No apology, no call back, nothing.

I still want to see what is the outcome of this.

Randall Nauschutz