Mtn non existent insurance

I got a unit for my 14 year old and under much hesitation during the strike by mtn staff was encouraged to take out insurance.<br> I thought let me be wise and do so.it was my worst decision.1 month and I have never received docs or been able to call the divisor as they are never available.this is pathetic I have since cancelled but still no one has made contact because I want the cancellation effective from date of Inception. If I find no joy in this matter I am approaching insurance ombudsman ICASA and the consumer media activists.