MTN: Non-existent client service

Made an EFT payment on 13/6 to MTN with the wrong reference number. Up to today (more than a month later) MTN still did not allocate the funds to the correct cellphone number. Visited MTN Baywest Mall and spoke to various call centre agents and the only response we receive is that the call was logged and the ticket is still open. Each department we spoke to blames the accounts department, but a customer cannot speak to the accounts department. I asked for SLA and was told there is no time in MTN. We already provided the proof of payment and statement 5 times to various people in MTN. Clearly client service is non-existent in MTN. Would love to see if they will contact me and resolve this issue after logging this review, but not holding my breath.