MTN Non delivery of phone (S6 Edge)

<p>Good day I placed an order for an upgrade on my cellphone on the 06/02/2017 the phone I oredred is a samsung S6 Edge . I received an sms confirming the order and giving me a delivery date of the 22/02/2017. I received a call from RTI ( the delivery company who does their deliveries} to confirm the delivery adress and date. A few days later I received a call from the Pietermaritzberg depot to confirm delivery they had it down as Nchanga KZN?? I then explained to them that they were very far from me at Majuba Power station Mpumalanga. The consultant said he would redirect it for correct delivery. After a week+_ I called RTI to find out where my phone was,they told me it had been returned to MTN . No notification or attempt to contact me was made from MTN to arrange re-delivery. Since then I have called MTN numerous times to follow up on the delivery of my phone. Each time I am told that the woman from that department would contact me. I have since spoken to her and am still waiting for my phone. I have also tried customer care only to be given a computer generated reply and reference number,I have three reference numbers and noting more from customer care. I am now looking to an alternate service provider. PS Does MTN only have one person dealing with the dispatching of phones?</p>