MTN non compliance to cancel contract so you can't get out.

Cancellation process simply does not exist as MTN would rather you lose your number than allow you to leave them as a service provider.

I have now been trying to cancel my contract since last year November. This was as of them not being able to approve my credit, it was pre-approved but they can't get hold of their own credit division to approve it. "sorry nothing we cab do, please re apply, must be system error".

I first cancelled again in Feb where by the lady decided to not even lodge it after the phone call. Cancelled again in March and it is still sitting in an open/close approval which no one seems to be able to activate, much like the credit approval. I escalated it and went into a store where the manager in the store Andrew Jacobs and the lady on the phone started arguing about whose job it is to sort this out. Andrew assured me this would be handled in 3 days. He was also assured this by Riley Moodley and Junked Khan. Both managers, one said he doesn't even have a working email for his work. I then emailed them with a complaint and asking for an action or strategy as to how to resolve this. Didn't receive a response mail.

I have lost it to be polite in store, on the phone, email. NOTHING. Now taken it to head office where the lady helping us slipped out for lunch and will only help us when she's done with lunch while assisting us.

Never in my life have I dealt with a service like this. I urge anyone who is considering using MTN not to and especially not making an appearance at the Ballito Junction store as the pretend to help and the manager can't even reply to mails.