MTN NON ASSISTANCE ON NUMBER PORT

Who gives MTN the right to refuse number port to another network. I've been now trying for more than 2 months to cancel my contract with MTN and do a number port. I first requested that my contract be moved to pre-paid in March 2023. After two weeks away, I followed up and was told that it was not done. I requested the cancellation once again in April, one months notice again. Now another month later, same story. I'm told my contract is still pending cancellation. Herewith the facts. 18/3/2023 - First request for cancellation. Ref number *** 17/4/2023 - Another request submitted 10/5/2023 - Another request. Was promised I will be able to port by the 11/5/2023 - ref nr *** 15/5/2023 - Was once again informed that my contract was not cancelled. They gave me another ref nr. Funny enough, the same one given on the 18/3/2023. After spending more than 1 hr. on the phone with MTN call center (083135) I'm no wiser. Due to the fact that MTN number port department is closed on Fridays and weekends, I need to take of work every time. It's not just frustrating but also a financial cost. I firmly believe that MTN is doing this on purpose to prevent me from moving to another network. It's my right to move and they have no authority to block me like this.

I would seriously recommend anybody to reconsider signing a contract with MTN.

I truly hope that MTN reads this review and action be taken to resolve.