MTN - nobody knows (or cares) about the business.

I upgraded one of my 2 phones online. They will not deliver it because the phone upgrade is used by someone else. When they want to deliver they phone that number and because I am the account holder they will not call me. So it is impossible to have the phone delivered. I have called over 10 times, every time I have to call another number. I went into two shops to try sort out the problem - over 2 hours of phoning everyone, still nobody can sort out the problem. The only way to cancel the upgrade is to return the phone when it is delivered but it cannot be delivered because they have the wrong contact number. It seems that nobody at MTN has a clue on what is going on - just pass the buck and get you to call someone else. Gavin at the Boksburg branch was very accommodating but got the same response as I did, just sent to another department for over an hour. So now I must pay for an upgrade for 2 years but it is impossible to get the device.