MTN - no way hose

Dear Alice - REQ:*** Please find below an email we have now received regarding the laptop. The concern here is that this is a third party collecting and third party fixing. It is imp**** that the cost will be for us if "water was messed on it". This laptop has never worked. We should have been able to return it in its box to the shop where we purchased the contract. Please advise what needs to be done. Should we follow the email instructions? Your advise in this matter would be appreciated. ---------- Forwarded message ---------- From: Denzil Moonsamy <***> Date: Fri, May 13, 2016 at 9:42 AM Subject: Collection for Repair To: "harryfrauendor***mail.com" Cc: "***" <***> Hi Sir/Madam I require the following information regarding collection of the laptop: If you require the laptop to be picked up from the Store then I will need a contact person from the store with details for collection to pass on to a courier company. If we are going to be collecting from the customer then I will need contact details for collection marked in green. Please can you also provide the details in blue so that I may advise the repair centre correctly. Please provide the below details so that I may arrange accordingly: - Contact Name for collection: - Contact Number for collection: - Alternative contact number for collection: - Address for collection: - Model: - Serial number: - Fault of unit: - Purchase date: - Invoice number: - Available collection times: - Password for the unit (If any exists): -Please ensure that the charger is also sent in for all lenovo products, as repairs will not proceed until it is sent to us. Please attach a copy of the invoice/proof of purchase on this E-MAIL, If no invoice is attached, the warranty period cannot be proven. We hold no responsibility for any data loss. Please ensure that you have made a full back-up of all your data before handing your unit in. Please ensure that the unit is packaged safely.(bubble wrapped and placed securely in a box) We accept no responsibility for units that are booked in without the correct packaging as the units will leave after the repair in the same manner. If any Physical or Liquid damage is found on the Laptop or if the problem is software related, Or if there is no problem with the laptop after it been assessed, there will be a R513 courier charge for the unit to be sent back to you. Kind Regards Denzil Moonsamy User Experience Centre Support Technician Email: *** Tel: +***

Is there a reason why I have not had feedback from you. You are proving to me that the service at MTN no longer exists. I feel that by taking out the contract for the laptop you have actually crocked me. I suggest you come and uplift laptop that is not working, cancel the contract. So I can go and get another working laptop from another supplier. At this point in time I am not paying the monthly fee, as I have not received a favourable answer nor a working laptop (since inception of the contract) from you. Your response is outstanding for 7 days already.

I am so disheartened about MTN's treatment of myself - why have you not responded - this just proves that there is something wrong with the way you treat your customers. Kindly get back to me regarding my above request. I have a totally useless laptop, which surely you cannot expect me to pay for. I want the contract cancelled and the machine collected. I cannot trust you, I don't like dealing with you as a company. After all the years of being loyal customer, and now you are not interested in my issues.