Mtn NO technical support

Good day <br> I have been struggling for a week between the technical support team and the agents at the walk in centers <br> I have changed my MTN number form a contract to a pre-paid number after my contract ended. <br> My contract ended on the 27th. I logged a complaint as I could not get through to any of the support number and got ref : MTN REQ:*** but to date no other communication from them. <br> I went to the branch to have my contract placed over to pre-paid and ever since then I been having problems with my connection and was told by mtn technical *** that I need to do a sim swap to have the problem sorted. <br> I received a sim today and was advise I can call 173 to proceed with the sim swap myself <br> i spoke to Claudette Martin and was advised to fax an avadavat and a copy of my id - why in havens name should I go through all this just to get my setting updated ? this has been dragging for a week - I would like to know if my contract has been cancelled before they mess that up as well and still continue to debit my account and I would appreciate technical assistance as my number also does not reflect when making outgoing calls anymore and i still have connectivity issues